Store Policies

Due to COVID-19, there have been major delays in delivery across all shipping providers — especially with international orders. We ask that you please be patient at this time.*

  • We do our best to hand pick quality items, however you might not receive a perfect box. There may be shelf-wear, creases, or slight imperfections. There may also be minor issues with paint & flocking. Unfortunately, we will not be able to exchange items due to imperfections. If you seek a perfect paint job and mint box, we recommend shopping at a brick and mortar store.
  • Clearance items are sold as is and are not returnable. Boxes and/or paints may not be perfect.
  • If a clearance item is missing from an order or you received the wrong item, we will refund the cost of the item after investigation on our end. 
  • Many items we sell are extremely limited editions and there is a possibility that an item can over-sell. If this happens, we will fulfill orders based on time of payment until orders are filled. When inventory runs out, all unfilled orders will be fully refunded.
  • All proto sales are final. Protos cannot be returned.
  • Once an order is placed and payment is made, we cannot make changes to any order.
  • We cannot combine orders.

Free Shipping

  • Free shipping applies to orders of $100 or more, shipping to the Continental U.S. (48 states).
  • This promotion is not valid for international shipments, shipments to Hawaii, Alaska, APO/FPO locations, Puerto Rico, or U.S. territories.
  • Cali Collectibles reserves the right to select the shipping method for your order.
  • Some orders may require a signature upon delivery.
  • No adjustments on previous orders.


  •  If pre-ordered items are purchased with in-stock items, your order will ship when all items you have ordered are in stock.
  • You will be charged for pre-ordered items upon purchase.


  • Any cancelled orders or parts of an order (pre-ordered or in-stock items) will incur a 15% cancellation/restock fee.


  • In order to process and ship quickly, we recommend payment via PayPal or a PayPal linked credit card shipping to a PayPal verified address. All other forms of payment must be verified by us and will result in shipping delay or possible cancellation of the purchase.
  • International payments shipping to an address in the USA must be paid by PayPal and ship to a PayPal verified address. USA payments shipping to an international address must be shipped to a PayPal verified address.
  • All international e-check payments will be cancelled.
  • Any import/custom fees are the responsibility of the buyer and are not included in the shipping cost.
  • We cannot declare “GIFT” or reduce the value on any Customs Documents.
  • International shipments cannot be shipped to a P.O. Box – they must ship to a street address.

Mail Forwarders:

  • Cali Collectibles is not responsible for items damaged in the possession of a mail forwarder.
  • Mail forwarders may open and repackage your items in order to consolidate and items may be damaged during this process.


  • If your shipment arrives damaged or has other issues, we must be notified within 2 days of receiving your package.
  • We reserve the right to either refund or replace damaged items.


  • Cali Collectibles must approve the return prior to the buyer shipping the item(s) back. Item(s) must be returned unopened within 6 days of receipt. Refund for purchase price only. Shipping charges are non-refundable. Returned item(s) will be subject to a 15% restock fee.
  • All proto sales are final. Protos cannot be returned.
  • Item(s) returned because buyer did not claim a package from a shipping company or the shipping company has an issue with address supplied by the buyer which results in package being returned to Cali Collectibles are subject to a 15% restock fee and any return shipping fees incurred. Original shipping fees are non-refundable.

By placing an order on our website, you understand and accept these policies.